Frequently Asked Questions

Tell me about your clients:

We have designed more than 300 sites for clients ranging from small and mid-sized businesses, professional practices, sports programs, municipalities, online shops and non-profit organizations.  You can visit many of them by clicking on the clients menu link above.  Most have email links on their pages, and we encourage you to email them and inquire about their experiences with us. 

Tell me about your company:

Finger Lakes Webs has been in business since 1993.  We supplement our skills with a cadre of experts in the many special programming areas needed to give you the best mix of personal service of a small firm and the high quality skill in every area of a large service bureau.   Located in Ithaca, New York (607-342-0055), we use videoconference, phone, email and instant messenger to stay in touch with clients from Connecticut to Arizona. 

How do you conduct your projects? Some basic principles?

• We do not take jobs from companies in direct competition with each other.

• All code developed in the course of a project belongs to the client on a non-exclusive basis on final payment.

• We are committed to the understanding of your business and its goals as the essential base of a successful site.

• In the process of design we will convey our opinion, but it is your site and we will be guided by your wishes.

• Communication is key to successful design projects.  We work hard to ensure we communicate well throughout

• We believe that successful sites are free of error, and we will ensure an error free site.

• Our goal is long term clients, and we work to make that goal a reality.
  
  

Will you be taking on other clients while working on my project?

Yes, we try to be sure that work is completed in timely fashion. Since most of our projects require activities by both the client and ourselves there are "down times" waiting for material.  We balance this by having a variety of projects in the works.  This avoids undue pressure on the client to have completed copy or graphics at the start of the project.  We establish target dates with clients at the outset of a project. 



When do you get paid?

For web design, one-third of the estimated fee based on the initial count of pages is due on agreement; the balance is due when the client is satisfied and before the site is published live to the web.  For site promotion package fee, the fee is due at the completion of the project.  Monthly promotion and maintenance fees are invoiced at the end of each month.

What other costs are there in building a web site?

All web sites need a domain name (www....) and that costs $10/ year.  Most sites physically exist on leased computer space and that costs $7/month ($56year).  If you are selling products online fees can range from about 3% to a lower percentage but carrying higher processing costs. . These fees are all payable to the respective service companies, although we can assist in setting up these accounts for you.